Refund, Reprint & Cancellation Policy

Last updated: September 28, 2026

Labelay is a custom product label store operated by CREODISE LLC. Because our labels are produced to each customer’s specifications and artwork, our return and refund rules differ from those for standard off-the-shelf goods.

At a glance

• Change-of-mind returns: Custom printed labels are made to order. There is no general buyer’s-remorse return window for custom-printed orders once production has started.
• Defects, damage, shortages, or incorrect items: Contact us within 14 calendar days of delivery so we can review the issue.
• Return shipping for approved qualifying claims: If Labelay requires a physical return for an approved production-error, incorrect-item, or carrier-damage claim, we will provide prepaid return instructions so the customer is not charged return shipping for that approved claim.

Custom and made-to-order products

Custom printed labels are made specifically for your order. Once production has started, orders generally cannot be returned or refunded because of a change of mind, an incorrect size selected by the customer, or artwork/content supplied or approved by the customer.

Cancellations and order changes

If you need to cancel or change an order, contact us as soon as possible. If production has not started, we will make reasonable efforts to cancel or modify the order. Once artwork preparation, proofing, setup, or production has begun, some or all charges already incurred may be non-refundable.

Print errors, defects, shortages, or incorrect items

If your order arrives materially defective, damaged, short, or different from the specifications we accepted, contact us within 14 calendar days of delivery. Include your order number, a clear description of the issue, and photographs showing the product, packaging, and affected quantity where relevant.

After review, an eligible claim may be resolved through a reprint, replacement, partial refund, or full refund depending on the confirmed issue.

Return instructions and return cost

Because labels are custom-made, do not send products back unless Labelay asks you to. If a physical return is required for an approved qualifying claim involving a Labelay production error, an incorrect item, or carrier damage, we will provide prepaid return instructions and the customer will not be charged return shipping for that approved claim. Unauthorized returns may not be accepted.

Artwork and proof approval

Customers are responsible for checking spelling, dimensions, barcodes, QR codes, dates, contact details, and other customer-supplied content. Errors visible in an approved proof are not considered production defects.

Color and production tolerances

Colors shown on screens can differ from printed output. Minor variations in color, cut position, roll alignment, material appearance, or finishing that fall within reasonable commercial printing tolerances are not considered defects.

Carrier damage, loss, and delivery issues

For a package that is damaged, lost, or materially delayed in transit, contact us promptly so we can investigate with the carrier. Retain all packaging for damage claims. If we cannot ship within a promised shipment window, we will provide notice and the cancellation or refund options required by applicable law.

How to request help

Email support@labelay.com or use the Contact page and include your order number. This policy does not limit rights that cannot be waived under applicable law.