Shipping Policy

Last updated: September 14, 2026

Labelay is operated by CREODISE LLC. This policy explains how production and shipping work for custom label orders.

Production and transit are separate

Custom labels require artwork review, production setup, printing, finishing, and packing before shipment. Any production estimate shown on the site or provided with an order is separate from carrier transit time.

When production starts

Production begins after the order is ready for production, including receipt of usable artwork and any required proof approval. Delays in supplying artwork or approving changes can move the expected ship date.

Typical production and transit times

Typical production is 1–4 business days after the order is ready for production. Typical carrier transit is 1–5 business days after shipment unless checkout or order communication shows a different service estimate. Production and transit are separate parts of the schedule.

Shipping estimates

Shipping and delivery dates are estimates unless we expressly state otherwise in writing. Once a shipment is accepted by the carrier, weather, network disruptions, customs processing, address issues, and events outside our direct control can affect delivery.

Tracking

When tracking is available, it will be provided after shipment. Tracking may take time to show its first carrier scan.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee an address change after production or fulfillment has begun, and carrier correction or reshipment charges may apply.

Production partners and shipment origin

Some orders may be produced or dispatched through qualified production partners. The carrier origin shown for a shipment can therefore differ from CREODISE LLC’s registered business address. Depending on the order and destination, a shipment may cross international borders before delivery. Any applicable shipping, tax, duty, or import charge payable by the customer will be disclosed where required and where available through checkout or order communication.

Shipping delays

We maintain shipment estimates only when we have a reasonable basis for them. If we learn that we cannot ship within a stated shipment period, we will communicate the delay and provide the options required by applicable law, which may include agreeing to the delay or canceling the unshipped order for a refund.

Lost or damaged shipments

If tracking shows an unusual delay, loss, or delivery damage, email support@labelay.com or use our Contact page with your order number. For damage claims, keep the original packaging and photograph the package and product before disposal.